We take our customer care very seriously. We have provided a number of ways for our Customer Care team to be reached:
What can we help you with?
Need help installing, configuring, or troubleshooting? Select this to request assistance.
Licensing and billing questions
Choose this if you have questions about licensing or billing.
Suggest a new feature / improvement
New support requests can't be sent to email@example.com but can be sent to firstname.lastname@example.org.
Primary contact method: email@example.com
We will try to respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. Use an alternate email address or phone and contact us again if we don't reply within reasonable time (typically 24 hours) in case the spam filter has unintentionally removed your email or something else. Check your junk or spam folder too if our reply is there. If there is a delay try to email again or using one of the alternative email addresses listed below.
If you know your company has spam filters make sure to white list our email address or check if the email from us is blocked by your email filter. Same if your company blocks emails sent from certain countries you might need to allow emails sent from Sweden.
IM and alternate email addresses (for quickest reply use info@jtbworld): firstname.lastname@example.org or email@example.com
Call using Skype (jtbworld) or call +46 851 971 087
(leave a message if there is no answer or even better send an email)
+1 866-350-3125 (fax to email service)